CANCELLATION AND RETURNS
1. Can I cancel an order?
In order to get your order delivered to you soon, we print and process the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of a voucher that will be emailed to you immediately or we may deposit the amount straight away to your account.
Your orders can also be canceled if Blue wrap team finds your payments have not been received. Check below for further details:
Non-receipt of Payment- In case the payment for the order is not made Blue wrap will automatically cancel the order. An email notification is sent to you when we cancel the order.
2. Can I return the products that I have received?
Sorry, we don’t have a return policy.
3. Can I modify my order after placing it?
No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed until we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number and details
4. When will I receive my refund for a canceled order?
We cancel your order as soon as the request is generated and the refund process is initiated within 3 days. It further takes 5-7 working days for the amount to be credited in your account. Please note if the payment is made via Credit Card, it might take 20-22 working days for the credited amount to reflect in your account details.
5. What if the product that I received has faulty parts or is damaged?
We take special care while packaging to deliver your products in the excellent condition. However, you can if you receive any product is a faulty or damaged condition, you can contact our customer care and they will do the needful.
As per our return policy, we do not accept the return of faulty/damaged products after 10 days of delivery.
6. Can I also return a product which was found faulty upon use?
Please contact our Customer Care and report the issue. We shall be happy to facilitate the resolution for the same until and unless the reason is valid.
7. Can Bluewrap cancel your order?
Yes, Bluewrap may cancel your order any time with a valid reason or if the stock is not available. Bluewrap maintains an unlimited inventory model, due to the unpredicted flow of orders, we may go out of stock and we have all rights to cancel your order by refunding the complete payment within 24 hours.
BlueWrap believes in customer care and helping its customers as far as possible, and has, therefore, a liberal cancellation policy.